How do I buy from Merrkado Orders are exclusively accepted through our e-store and cannot be placed via phone or mail. Creating an online order and maintaining a customer account offers benefits such as tracking order history and accessing support. Upon placing an order online, you’ll receive an Order Number. Following this, proceed with payment using any of our supported payment options. Once the payment is confirmed, we will dispatch your order via courier.
What are the steps to make an online order on our website? To initiate an online order on our website, add the desired products and quantities to your shopping basket and follow the on-screen instructions. During the process, you’ll be prompted to register a customer account, which will assist in managing your order history, storing shipping and billing details, and retaining your shopping basket across multiple sessions.
What are the supported payment options
Currently, we exclusively facilitate online payments and do not accept bank transfers or Cash on Delivery.
How will my order be liveried?
Upon confirming your payment for the order, we’ll promptly proceed with dispatching your order using a reputable and trackable courier service We prioritize ensuring the package remains undamaged during transit. We typically ship to locations where reputed courier operates their services. In case their services are unavailable in your area, please reach out to us, and we’ll endeavor to arrange shipment through alternative courier services.
Are there any additional hidden charges
Apart from the shipping charges, there are no extra charges. The total amount you’re required to pay for your order will be clearly shown by our website’s software. This displayed total is final, and there are no additional costs.
Cancellation Should you wish to cancel an order placed with us, please contact us promptly. We will pause your order (if the order is not shipped ) and subsequently reach out to provide further guidance and confirmation. Depending on the status of your order, you may receive either a full or partial refund.
Return
Due to the nature of our products, returning sold items is not possible
