Privacy Policy

PART-I

Privacy Policy

Merrkado understands that you care about how your information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy, this Privacy Policy (“Policy“) along with terms and conditions describes how COOKIES NETWORK PRIVATE LIMITED (“Merrkado or We/Us”) collects, uses, discloses and transfers personal information of users through its websites and applications, including through merrkado.com (collectively, the “Platform“). This policy applies to those who visit the Platform, or whose information Merrkado otherwise receives by use of our products, software, services and web sites and applications (collectively, the “Web Site or Platform”), owned or operated by Merrkado (hereinafter collectively referred to as “Users“). For the purposes of the Privacy Policy, “You” or “Your” shall mean the person who is accessing the Platform; you acknowledge that you understand and accept the practices and policies outlined in this Privacy Policy.

What Does This Privacy Policy Cover?

This Privacy Policy covers Merrkado’s treatment of information that identifies you or could reasonably be used to identify you that we, or our third-party partners, gather when you are accessing our Web Site and when you use our services or products (“Personal Identifiable Information”), as well as usage information that is anonymized and not associated with you (“Non-Personal Information”). This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Purpose of This Privacy Policy

This privacy policy aims to give you information on how Merrkado collects and processes your personal data through your use of the Website, including any data you may provide through this Website when you submit an application with Merrkado.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Third Party Content:

Please be aware that the Website/Platform sometimes contains links to other sites that are not governed by this Privacy Policy. Users may be directed to third-party sites for more information, such as advertisers, blogs, content sponsorships, Vendor services. Social networks, etc.

Merrkado makes no representations or warranties regarding how your information is stored or used on third-party servers. We recommend that you review the applicable privacy statements and policies of each third-party site linked from the Platform to determine their use of your personal information.

What Information Does Merrkado Collect?

“Personal Identifiable Information” (PII) – means any information relating to an identified or identifiable natural person including common identifiers such as a name, username, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person and any other information that is so categorized by applicable laws. We collect information about you and/or your usage to provide better services and offerings. The Personal Identifiable Information that we collect, and how we collect it, depends upon how you interact with us. We collect the following categories of Personal Information in the following ways:

• name, email address, password, country, city, contact number and company/organization that you are associated with.
• information that one would usually include in a resume, including name, contact details including e-mail address and mobile number, work experience, educational qualifications, data relating to your current and past remuneration or salary, a copy of your resume, title, employer, social media pages like LinkedIn etc. when you register on the Platform;
• information about the services that you use and how you use them, including log information and location information, when you are a user of the services through the Platform;
• we may collect your Personal/categorical Informationsuch as name, age, contact details, preferences, work position etc. through surveys and forms, when you choose to participate in these surveys etc.;
• we may also collect information relating to your caste and information about whether you are eligible for any affirmative action programs or policies, if you opt to provide such information;
• when you communicate with Merrkado or use the Platform to communicate with other Users (such as partners), we collect information about your communication and any information you choose to provide;
• when you visit the Platform, we use cookies to automatically collect, store and use technical information about your system and interaction with our Platform;
• when you use a device to access the Platform, Merrkado may collect technical or other related information from the device as well as the device location;
• To the extent permitted by law, Merrkado may record and monitor your communications with us to ensure compliance with our legal and regulatory obligations and our internal policies. This may include the recording of Audio/Video communication or telephone conversations;
• If you choose to sign in with your social media account to access the Platform, or otherwise connect your social media account with the services of the Platform, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. Please see your social media provider’s privacy policy and help centre for more information about how they share information when you choose to connect your account.

How does Merrkado Collect Information?

We use passive tracking tools to automatically collect information, such as browser cookies. Cookies are alphanumeric identifiers that we transfer to your browser to enable our systems to recognize your browser over time and tell us how and when pages in our Web Site are visited and by how many people. We may receive a confirmation when you open an email from us if your computer supports this type of program. We may have third parties collect information this way on our behalf.  To learn more about our use of cookies and your choices, please see the Choices section below.

We collect information directly from you and also when you submit a testimonial or complete a profile questionnaire. 

We may also receive information about you from third parties.  For example, our service providers (such as the vendors who provide services related to the Web Site) may provide us with information about you.

You can choose not to provide us with certain Personal Information, but then you may not be able to take full advantage of certain features or benefits of the Web Site.

How Does Merrkado Use Information?

We use information to respond to your requests or questions. For example, we might use your information to respond to your feedback or product reviews. We also use your information to notify you of new features and updates.

We use information to improve the content of the Web Site. We might use your information to customize your experience and the content you see.

We use information for security purposes. We may use information to protect Merrkado, our affiliates and partners, and our users. We also use information to protect our Web Site.

We use information for marketing purposes. For example, we might provide you with information about specials, services, and new features. We might also use your information to customize the advertisements we serve you based on your interests. These might be third party offers or products we think you would find interesting.

We use information to communicate with you. For example, we may contact you about feedback you give us. We might also contact you about this Privacy Policy or our Terms of Use.

We use information as otherwise permitted by law or as we may notify you from time to time.

Merrkado Shares Information with Third Parties

We share information with the Vendors / Investors / Facilitator / Banks and our associated Partners from which you request to receive information about. We work with Vendor, Investors and Banks you are interested in to provide targeted outreach.  

We share information with affiliated businesses we do not control and are not responsible for their privacy statements, their content, products, or messages on the Web Site. When you leave our Website, we encourage you to read the privacy policy of every website you visit.

We may share aggregated data and impact metrics with other organizations.

We share information with agents and service providers. For example, we share information with vendors that send emails for us or process online financial transactions      .

We may make user submissions available for other users to see on the Web Site.  User profile information may be displayed and viewable to other users to facilitate user interaction within the Web Site.

We will share information if we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or a notice. We may share it if a government agency or investigatory body requests. We might share information when we are investigating potential threat or fraud.

We may share information with any successor to all or part of our organization. For example, we may give our user database to the resulting entity as part of that reorganization.

We may share information for other reasons we may describe to you.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

You Have Certain Choices about How We Use Your Information

You have choices related to email and SMS. If you do not want to receive email or other mail from us, follow the “unsubscribe” instructions in any email you get from us. Even if you opt out of getting marketing messages, we may still send you transactional messages (such as responses to your requests and questions or updates about this Privacy Policy or the Terms of Use).

You have choices related to cookies and tracking tools.  Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the capability of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. If you block or reject cookies, certain features on the Web Site may not work. Certain choices you make may be browser-specific or device-specific or both. If you block or reject cookies, not all of the tracking described here will stop.

Merrkado Uses Standard Security Measures

The internet is not absolutely secure.  We endeavor to protect user information to ensure that your information is kept private, however, we cannot guarantee the security of your information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information. We encourage you to use caution when using the internet. This includes selecting and protecting your Web Site account password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account. 

Data Security and Integrity.

We implement physical, technical, and administrative safeguards designed to maintain data accuracy, integrity, and security, prevent unauthorized access, and facilitate correct use of personal information. These safeguards include limiting access to data, storing personal information on secure servers and computers, periodically testing our security technology, and training our employees in information security.

In addition, we seek to maintain contractual data security, confidentiality, and privacy obligations with our partners and vendors, and our employees that have access to personal information are subject to access, use, and confidentiality policies. Only authorized employees with a reasonable need related to their job duties have access to user information. Employees who violate our policies are subject to disciplinary action, up to and including termination. 

Although we maintain the controls listed herein, transmission of data is not without risk and we complete security of your information cannot be guaranteed. Please note, you are responsible for keeping your username and password secret at all times.

In the event we believe the security of your personal information in our possession or control may be compromised, we may seek to notify you by e-mail and you consent to our use of e-mail as a means of such notification.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee, ifrequired; in near future information in case your request is clearly unfounded, repetitive or excessive, however, you will be informedin advance over the platform/website. For this purpose when required we may collect payment information like your credit card information and billing address.

Termination of Account

You may request deletion of your Web Site account by sending an e-mail to [email protected]. Please note that some information may remain in our records after deletion of your account.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Web Site or sending you an email as required by law. Users are bound by any changes to the Privacy Policy when they access, visit, or use the Web Site after such changes have been first posted.

Questions or Concerns

If you have any questions or concerns regarding privacy at our Web Site, please contact us with a detailed message, and we will make every effort to resolve your concerns.

PART-II

Terms and Condition

ACCEPTANCE OF TERMS

YOUR USE OF COOKIES NETWORK PRIVATE LIMITED IS SUBJECTED TO THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ OUR TERMS AND CONDITIONS CAREFULLY. BY USING THIS WEBSITE OF MERRKADO TECHNOLOGIES PRIVATE LIMITED YOU ARE DEEMED TO AGREE & ACCEPT OUR TERMS AND CONDITIONS AND PRIVACY POLICY.

COOKIES NETWORK PRIVATE LIMITED (hereinafter referred to as ‘Merrkado’) reserves the sole right to change these Terms & Conditions and Privacy Policy any time. You need to check periodically for any changes made in our Terms. Using this website after we make any alteration to the Terms & Conditions means you agree to accept the changes, we are not responsible whether or not you review them. Do not use this website if you choose not to accept and abide by these Terms & Conditions at any time.

MERRKADO is doing the business of developing and operating e-commerce businesses for independent third party retailers and manufacturers and providing for those entities / persons Service Provider’s proprietary technology, website design and development capabilities, order processing capabilities, customer service capabilities, fulfillment capabilities and centralized inventory, invoicing and payment management to enable those entities / persons to offer e-commerce to their customers and such services include Platform Services (as defined hereunder) and Transaction Support Services (collectively, hereinafter referred to as “SERVICES”) subject to any customer’s or buyer’s (hereafter referred to as “CLIENT”) acceptance of and compliance with the Terms and Conditions (hereinafter referred to as “Terms”) and the terms and conditions of the E-Commerce Vendor Services Cum Non-Disclosure Agreement (hereafter referred to as “Agreement”) outlined below:

SERVICE TERMS:

The Terms of the Agreement will commence on the date the Client enrolled for our Services and will end when terminated by either party in accordance with the Terms and Agreement.

MERRKADO has the authority to use its identifying mark that might come in the form of Logo, Design, URL or any types of brand identity to all websites produced from here and it will come into force without any consent of its customers or clients.

DESCRIPTION OF SERVICE:

MERRKADO may provide Client with one or more services, included but not limited to, following: Website Design & Development and affiliated products/services, Internet Marketing, Mobile Application Development, Content Development, and/ or Maintenance and Support Services. Unless explicitly stated otherwise, any new feature that augments or enhances the Services shall be considered to be part of the Services. MERRKADO reserves the right to modify, suspend or discontinue the Services (or any part thereof), based on non-cooperation, non payment, or unwanted delay from client, at any time, without notice. Client expressly agrees that Client, or any related third party, shall not hold MERRKADO or its suppliers liable for any losses, damages or consequences whatsoever from such modification, suspension or discontinuation of the Services.

ACCESS TO INFORMATION:

To access MERRKADO Services or MERRKADO Websites Client may be asked to provide certain registration details or other information. By accepting these terms & conditions, the Client hereby acknowledges that all the information provided by the Client will be correct, current, and complete. If MERRKADO believes the information that the Client has provided is not correct, current, or complete, MERRKADO has the right to refuse Client access to any MERRKADO Websites or Services or any of its resources, and to terminate or suspend Clients account at any time.

Calls may be recorded for training and quality purposes.

CHANGES TO WEBSITE:

MERRKADO hereby declares that The Company has sole right to change or remove the website (temporarily or permanently) or any part of it at any time, without notice. MERRKADO shall not be liable to anyone (Client, third-party vendor or user) for any such changes or removal.

DATABASE, E-COMMERCE & APPLICATION DEVELOPMENT:

MERRKADO is not liable for any losses caused by any software that is created for the client. Though we take every care to ensure the products are accurate and error-free, the ultimate responsibility remains with the Client to ensure that all products and software are functioning properly before use.

Where site and applications are developed on servers that are not provided by MERRKADO, the Client will be responsible to provide and/ or seek any information, support, additional software and/ or co-operation relating to the server required for application to be developed correctly. For developing large applications, the Client will be responsible for providing a suitable testing environment, identical to the Client’s final production environment.

Any application or programming pertaining to a website developed by MERRKADO, the Client is expected to fully test them before making the same generally available for use. MERRKADO will endeavour but not obliged to correct errors, “bugs” or other issues are found in the website developed by us after the site is live to meet the standards of site’s function outlined in the brief.

WEBSITE DESIGN:

We will make every effort to ensure that the design of the website and any other work done by us is error free; however, MERRKADO will accept any responsibility for losses incurred because of malfunction of the website or any part of it. MERRKADO will be the rightful owner of the web server, website, graphics, content, and any programming code until the Client pays all outstanding accounts in full. Any work done by MERRKADO will remain our property and copyright of MERRKADO, unless otherwise agreed, and may be resold or commercially reproduced only with the permission of MERRKADO.

MERRKADO will not be liable for any copyright infringements that are caused due to materials submitted by the client.

Any additions to the brief where MERRKADO makes no charge will be done at the sole discretion of MERRKADO and for such additions MERRKADO will not accept any responsibility to ensure that such additions are error free. We reserve the right to charge the Client accordingly for any correction to these additions or for further additions.

MERRKADO will not be responsible for any loss of earnings, compensation or costs incurred due to any work carried out by the Client, on behalf of the Client, or by any third-party agents appointed by the Client.

MERRKADO is not liable for loss of earnings, compensation or costs incurred because of the unavailability of the website, servers, software or other material provided by its agents.

COPYRIGHT: 

MERRKADO owns or has the license to or otherwise permitted by law to use the trade marks, copyright and intellectual property rights of the site and its content including (but not limited to) the website design, graphics, text, source codes and all software connected with the website.

Using this websites, you are agreeing to access the content only for your personal and non-commercial use home use. You cannot download, copy, transmit, reproduce, store, distribute or sell the content without the prior and written consent of MERRKADO.

DISCLAIMERS AND LIMITATION OF LIABILITY:

The website of MERRKADO is provided on an “AS AVAILABLE” and “AS IS” basis. MERRKADO, to the extent permitted by the law, is not responsible for any direct, indirect consequential damage or loss (including but not limited to loss of business, data, opportunity and/ or profit) caused due to the use of the website.

MERRKADO does not warranty that the website’s functionality will be error free or uninterrupted, that defects will be rectified and/ or that the website or server making it available are free of any virus or anything else that can be destructive or harmful.

CANCELLATION & REFUND POLICY:

All amounts owed by the client to MERRKADO for Services rendered prior to the verified cancellation date must be paid in full. There will be no prorating for partial months throughout the Agreement. Due to account security and privacy concerns, all billing related questions and cancellation requests MUST be made in writing or via email.

Cancellation requests will only be processed if made by the initial authorizing party and if received in writing. There will be no refunds of any monies for any cancellation requests made after the cooling-off period of 7 days from the date of order. For security and training purposes, all calls, inbound and outbound, made through MERRKADO corporate offices are digitally recorded and the recordings form a part of the verbal contract between MERRKADO and the client.

Any cancellations done after the cooling-off period by the client, for any reason, will lead to a full payment of the agreed price and immediate termination of the contract, unless otherwise mutually agreed between MERRKADO and the Client.

PAYMENT:

Client agrees to pay MERRKADO the service fee, for any Program or Service Client enrols in, pursuant to the terms of the Payment Plan Client selected, including without limitation, all applicable taxes, if any, in accordance with the billing terms in effect at the time the service fee becomes payable. Client expressly understands, acknowledges and hereby authorizes MERRKADO to automatically charge Client’s credit card or debit Client’s bank account once a month or one time as per the Program requirement.

Client will be charged as soon as they sign up over the phone. MERRKADO also reserves the right to pursue alternative means of payment up to and including debt collection services and customer shall be liable for all collection costs, including without limitation, attorneys’ fees.

PAYMENT COLLECTION:

As MERRKADO provides a bill-through service for sponsored listings, the company takes a significant credit risk for each and every Client. Therefore, the Client is responsible to maintain an active and valid payment method on file at all times. If for any reason, Client’s payment method is not available, MERRKADO reserves the right to immediately and temporarily turn off the website, pay-per-click ads, sponsored listings and ongoing or then current production, reporting, or support Services being provided to account. If the payment is not received, MERRKADO reserves the right to terminate the Agreement in full and retain ownership of the web site, or other Services until such time the account has been paid in full. All Term Commitment Terminations will result in an escalation of all fees owed under the Terms of the Agreement. Many clients maintain multiple forms of payment on file to prevent this from occurring. Representations and Warranties Client represents, warrants and covenants that (i) Client has sufficient authority to enter into the Agreement; (ii) Client is a business, not a consumer, and that Client’s use of MERRKADO services is solely for lawful commercial and business purposes; (iii) Client has the necessary rights to provide all information provided under the Agreement for use as described in the Agreement.

AGREEMENT TO THE POLICY:

You should be aware that by submitting any kind of personal details to our website, you indicate your acceptance to the terms given above. In case of any queries or concerns you are always free to contact us for further assistance.